Delete Your Account

This page explains how to permanently delete your HotReply account and all associated personal data, how long it takes, and what we are legally required to retain afterwards.

Option 1 — In the app (fastest)

Open HotReply, go to Settings, and tap Delete account, then confirm. Your account and all associated personal data are erased from our servers immediately — no email required.

Option 2 — By email

If you can no longer access the app, send an email from the address registered with HotReply to support@hotreply.app with the subject "Account deletion". We confirm receipt within 48 hours and complete deletion within 30 days (Art. 12(3) GDPR). If your identity is unclear we may ask for additional confirmation, solely to protect your data against unauthorised deletion (Art. 12(6) GDPR).

Account credentials (email, hashed password, UUID), User Identity, Voice Profile, all conversations (messages, threads, AI variants, match-profile data), subscription status (locally and on RevenueCat), and anonymised rate-limit / screenshot-extraction logs.

Anonymised consent records (GDPR compliance evidence); deletion-request history (record of fulfilling the right to be forgotten); AI generation and moderation logs containing only a 16-character cryptographic hash of content (AI Act Art. 50 and Google Play AI-Generated Content Policy evidence, retained 24 months from your last activity); subscription billing records (accounting and tax obligations, typically 5 years). Encrypted database backups, where they exist, may still contain your data for up to 30 days after deletion and are not used to restore deleted accounts.

Deletion from the app takes effect immediately. For email requests, we begin processing after we confirm your identity and complete erasure within 30 days.

You can withdraw a deletion request only before processing begins (usually within 24 hours of submission). Once deletion has started the operation is irreversible.